Financial Protection

Book your holiday with confidence

Arblaster & Clarke Wine Tours are fully bonded and licensed, all vetted by external official organisations, for your 100% financial protection and genuine peace of mind no matter what type of travel you choose to book with us. This covers ALL bookings made with us and ALL holiday and travel payments made directly to us.

Flight inclusive tours

We hold an Air Travel Organiser’s Licence issued by the CAA (ATOL No. 3552) which provides for our protection in the event of Arblaster & Clarke Wine Tours’s insolvency. The price of your air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme as explained below.

Tours without flights arranged by us

As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), Arblaster & Clarke Wine Tours has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. In the event of insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Arblaster & Clarke Wine Tours. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.

AITO QUALITY CHARTER

We are a member of the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. We abide by the Association’s Code of Conduct and adhere to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the Association or call 020 8744 9280.